1. General ✿
1.1 I can’t find what I need in the FAQ, how can I contact you?
You can email us at email@example.com or if it’s urgent, simply WhatsApp us at +65 9622 9817!
1.2 Are there different Bud Box sizes?
For some boxes, you can upsize to double the flowers at only $20 more!
1.3 I made a mistake in my order! How do I change?
Kindly head to eoms.thebudboxsg.com to make the change, Please contact us via our email: firstname.lastname@example.org or WhatsApp us if you are unable to do so.
1.4 How should I keep my flowers fresh?
Keep the flowers away from direct sunlight and heat, and store it in a cool environment as much as possible. You should also water the green sponge at the bottom of the box daily
1.5 Do you have corporate discounts?
Yes, for corporate enquiries, kindly drop us an email at email@example.com or fill up our contact form!
1.6 What type of flowers can i expect?
We believe that variety is important, hence we try our best to provide you with different flowers daily, you can expect roses, gerbera daisy, sunflowers, hydrangea, lilies, eustomas, baby breaths and more!
1.7 Can we write a message with the flowers? How?
You can write a message to your loved ones when you check out!
2. Delivery ✿
2.1 What time will my recipient receive the flowers?
Your recipient will receive his/her bud box within the timeslot chosen! for more details, check out our delivery page.
2.2 How much is the delivery fee?
We believe that showing your love should be affordable, hence we provide free same day delivery for the flowers!
2.3 Do you deliver internationally?
Unfortunately, we do not deliver internationally, however we are constantly improving ourselves to expand internationally in the future!
2.4 How do i know if my bud box is delivered?
An email will be sent to you once delivery is completed!
2.5 Do you deliver on weekends/public holidays?
Yes! We delivery daily all year round.
2.6 What happens if the delivery is unsuccessful?
We will inform you via email/WhatsApp to arrange for a redelivery. A redelivery fee of $15 will have to be made before we can redeliver your bud box.
2.7 Do you do same day delivery?
Yes we do! Check out 4.5 in the “4. Ordering” tab under our FAQ to see our cut off timing
3. Payment ✿
3.1 What types of online payment do you accept?
We accept credit card payment via Stripe and Paypal!
3.2 Do you accept cash on delivery?
We strictly do not accept Cash on Delivery.
3.3 Do you accept Bank Transfer/PayNow?
Yes we accept Bank Transfer/PayNow, please WhatsApp us for more information!
3.4 How will I receive my refund?
In the event where a refund has to be made, we will refund you through your credit card.
3.5 Can I order from you online first, and pay at your store later?
We will only proceed with the order preparation after payment is made, we do not accept deposits of any form before we accept an order.
4. Ordering ✿
4.1 What is the Freestyle Bud Box?
Our Freestyle Boxes are crafted by our florists based on your recipient’s age, for valentine’s day, simply choose a color theme of the flowers!
4.2 Can I choose a design for Valentines?
Yes! You can choose from our preserved and everlasting collection, or our fresh series on the website! If you like a customization to be made, kindly whatsapp us.
4.3 What time should i order for same day delivery?
Kindly check out our delivery page for the delivery timeslots available, the cut off time will be right before the timeslot. Kindly note that for Valentine’s day, our cut off time may be earlier once delivery slots are full.
4.4 Oops, I made a wrong order, can I cancel?
All cancellations has to be made at least 48 hours before the date of delivery. We reserve the rights to reject all cancellations made after that. All cancellations will incur an admin fee of 10% of the total order.
4.5 Can I customise my box?
Yes, please contact us through WhatsApp at +65 96229817 or email to firstname.lastname@example.org!