Terms and Condition

Unless otherwise stated in writing, the terms and conditions listed in this page shall be applied to any purchases made on thebudboxsg.com. In the event where inconsistency is found between the T&Cs and other printed/written documents between any parties, the terms and conditions listed in this page will supersede.

Delivery

The Bud Box offers Free Same Day Delivery Island-wide* from 10am to 5pm, 1pm to 5pm and 5pm to 10pm on Weekdays/Saturdays, and 10am to 5pm on Sundays/PHs with exceptions on Valentine’s Day Period and Mother’s Day period. Kindly check out our delivery page for more information on delivery timing, redelivery fee and extended delivery charges for the Valentine’s Period (11th – 16th Feb 2021)

*We do not deliver to these restricted areas for free and we reserve the right to refuse an order to an invalid delivery location. Should customers need their flowers to be delivered to the restricted areas listed below, a top up of $15 is required and customers should contact The Bud Box in advance to make arrangements. In the event where an online order is made to a restricted delivery zone without prior agreement, The Bud Box reserves the rights to withhold the delivery until full payment is made OR if an alternate address is provided.

  • Tuas
  • All Army Camps
  • Jurong Island
  • Changi Airport
  • Sentosa Island

Cut-off Time for Same Day Delivery

On weekdays and Saturdays, the cut-off time for same delivery between 10am to 5pm is 10am, 1pm to 5pm is 1pm and the cut-off time for same day delivery between 5 to 10pm is 5pm. All payment must be made before the cut off time.

On Sunday and Public Holidays, orders must be placed with payment made before 10am for the 10am to 5pm timeslot.

Unsuccessful Delivery

In the event where there is a failed/late delivery, The Bud Box will not be held responsible if:

  • the address provided is incorrect/inconsistent (eg: wrong postal code, missing unit number, etc),
  • the intended recipient is not present and/or unreachable,
  • there are restrictions to enter the building/security checks

For all re-deliveries, please check out our delivery page for more information.

Payment

We accept all major credit cards includng Visa, Masters and American Express via our online secure payment provider, Stripe, as well as through PayPal.

We do not accept Bank Transfer and Paynow/Paylah during the Valentine’s Day period from 11th – 16th Feb, do contact us for more information regarding this.

All orders/re-delivery will only be processed once payment is made, we do not accept Cash on Delivery.

Refunds/Cancellation

All cancellation must be made at least 48 hours in advance. We reserve the right to reject any cancellation that is not made 48 hours in advance.

A $8 administrative charge on your order is applicable for all cancellations.

All refunds will be made in the same way as your payment method. E.g. if you paid through Stripe, we will refund via stripe.

A refund confirmation email with the proof of refund will be sent to you once the refund is processed.

Changes/Amendments

All changes must be made at least 48 hours (2 days) in advance to your delivery date. For orders to be delivered on 14th February (Valentine’s Day), changes must be made at least 72 hours (3 days) in advance to your delivery date, by 11th February.

All changes before 8th February will incur a $8 admin fee, any changes after 8th February will incur a $10 admin fee.